Refund policy

MOVUNIO Return & Refund Policy

We offer a 7-day return period from the date your order is delivered.

Eligibility
Items must be unworn or unused, in the same condition received, with tags, original packaging, and proof of purchase. For hygiene reasons, wearable products used beyond a brief try-on may not be eligible for return.

Starting a return
Contact help@movunio.com with your order number and reason for return. If your request is approved, we will provide the return address and instructions. Items returned without prior approval may not be accepted. Do not send returns to the registered business address unless we instruct you to do so.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Use a tracked shipping service so delivery can be verified. Original shipping fees are non-refundable except where required by law.

Damaged, defective, or incorrect items
Contact help@movunio.com within 7 days of delivery. Include your order number and clear photos or a short video showing the issue. After review, we will provide an appropriate replacement, refund, or other remedy as required by applicable law.

Exceptions and non-returnable items
Perishable goods, personalized or custom-made items, hazardous materials, gift cards, and personal-care goods that have been opened or used cannot be returned unless required by law. Sale items are final sale unless they arrive damaged, defective, or incorrect, or applicable law provides otherwise.

European Union 14-day cancellation right
If an order is delivered into the European Union, customers may have a 14-day cancellation right under applicable law. The item must be unworn or unused, with tags and original packaging, and proof of purchase must be provided.

Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact help@movunio.com.

Questions
Email help@movunio.com.